Return & Exchange
We want you to love what you ordered. If something isn't right, here is how returns and exchanges work at Social Mart.
Can I return or exchange a product?
Yes, within 7 days of delivery. The item must be unworn, unwashed and unused, with all tags and original packaging intact.
Which items cannot be returned?
For hygiene reasons, panties, bra panty sets with opened packaging, stockings, nipple pasties and body tapes cannot be returned or exchanged unless they arrive damaged or incorrect.
How do I request a return or exchange?
Message us on WhatsApp or email socialmartofficial.pk@gmail.com with your order number, the item and the reason. Our team will guide you through the next steps.
Do I pay delivery charges for a return or exchange?
For size or preference-based exchanges, the customer pays the delivery charges. If the item is damaged, defective or incorrect, we cover the delivery cost.
What if I receive a damaged or wrong item?
Contact us within 48 hours of delivery with photos or a short unboxing video. We will arrange a free replacement or a refund.
How do I get a refund?
Message us on WhatsApp or email with your order number. Once we receive and check your return, we will process the refund within 7 working days.
Can I return a product after 7 days?
Returns and exchanges are only accepted within 7 days of delivery.
What happens if my return is not approved?
If an item does not meet the return conditions, we will send it back to you and explain the reason clearly.